Privacy Policy

This Privacy Policy explains how Twist & Hardy (“we”, “us”, “our”) collects, uses and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Twist & Hardy operates as a UK sole trader business.

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1. Information We Collect

We may collect and process the following information:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Payment details (processed securely via third-party payment providers)

• Purchase history

• Communications you send to us

We may also collect limited technical data such as IP address and browsing behaviour through cookies.

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2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Arrange delivery

• Respond to enquiries

• Send order confirmations and invoices

• Provide customer support

• Send newsletters and marketing communications (where you have opted in)

• Improve our website and services

We only process your data where we have a lawful basis to do so, including:

• Performance of a contract

• Legal obligation

• Legitimate business interests

• Your consent (for marketing communications)

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3. Payment Processing

Payments made via our website are processed securely through third-party payment providers. We do not store full card details.

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4. Sharing Your Information

We may share your information with:

• Delivery and courier services

• Payment processors

• Professional advisers (such as accountants)

• IT and website service providers

We do not sell or rent your personal data to third parties.

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5. International Transfers

If goods are delivered outside the UK, your contact details may be shared with international couriers for the purpose of completing delivery.

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6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations

• Comply with legal and tax requirements

• Resolve disputes

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7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where legally permitted)

• Object to processing

• Withdraw consent (for marketing communications)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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8. Marketing Communications

You will only receive marketing emails if you have opted in or are an existing customer where permitted by law.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

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9. Cookies

Our website may use cookies to enhance user experience and analyse website performance. You may control cookie preferences through your browser settings.

A separate Cookie Policy may be provided where required.

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10. Contact

For privacy-related enquiries, please contact:

deborah@twistandhardy.com