Privacy Policy

The privacy policy explains what personal information we collect when you visit the Twist & Hardy website and how we use your data. 


You can contact us by using the contact form on this website, or by calling us on 07870 590 330


  • Any data you voluntarily submit through our contact form
  • Data you enter at checkout is kept on file only for the purposes of delivering your order and administrative purposes


We use cookies for tracking website use. You can read more about our use of cookies below.

We use Google Analytics to track website use. This does not give us access to any of your personally identifiable information. For more information, please see Google’s terms and conditions.


These are the rights you have in relation to your personal data:

  • Right to be informed – we need to tell you various things about us and our data processing activities.
  • Right to access – you have a right to ask if we hold personal data about you and, if so, you have a right to access that data and to know how it’s used.
  • Right to rectification – you have a right to have your personal data updated if it is not correct or completed it if it’s incomplete.
  • Right to erasure (the “right to be forgotten”) – you have a right to have your personal data removed from our systems.
  • Right to restrict processing – you have a right to restrict our processing of your personal data.
  • Right to data portability – you have a right to be provided with a copy of your personal data in machine-readable electronic format.
  • Right to object – you have a right to object to processing of your personal data in certain circumstances.
  • Right to object to automated processing – you have a right to object to decisions based on automated processing (including profiling).

Many of the above rights contain exceptions and conditions that affect how and when they apply.  You can find out more information about individual rights at the ICO website.  


If you have any questions or complaints about our data privacy policy or personal data that we may hold about you please contact using the aforementioned contact details on this page.


This privacy policy does not cover other websites that we may link to from this website. 


Updates to our data privacy policy will be published here.  This policy was reviewed and updated 25-03-2021.


We use “cookies” as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. The website that created the cookie can read the contents when you are at their website.

Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record ‘analytics’ data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their websites.

We use cookies for the following purposes:

  • Viewing web traffic details

Here are details of the individual cookies used by our website:

Cookie TypeNamePurpose
Google Analyticsga _gat _gidThese cookies are used to collect information about how visitors use our website.

All the major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the ‘Tools’ section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies.